Privacy Policy
Last Updated: October 26, 2026
At Bluetick Network LLP ("Bluetick," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, and profile picture when you create an account.
- Business Profile Data: Business name, address, contact details, operating hours, photos, videos, social media links, and service descriptions.
- Payment Information: Billing address, payment card details (processed securely through our payment partners).
- Communications: Messages, feedback, support requests, and survey responses.
1.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information.
- Push Notification Token: A token from Apple or Google that lets us send notifications to your phone, and whether your phone currently allows them. It stops being used when you sign out on that phone and is deleted with your account.
- Location Data: Only when you choose to use your location (for example "Use my current location"). Your phone's position is used to show businesses, offers and events near you; for place search it is also sent to Google Places. It is not saved to your account. You can turn location off at any time in your phone's settings.
- Event Locations: At events, a gate check-in or a booth scan stores a position rounded to about 110 metres, deleted after 90 days. "Near Me" in an event's attendee list shares your position with that event while you use it; it is removed when you leave and within 24 hours at the latest.
- Usage Data: Pages viewed, features used, search queries, interaction times, and referring URLs.
- Analytics Data: App performance, crash reports, and diagnostic information.
1.3 Information from Third Parties
- Social Media: When you connect your social accounts (Instagram, Facebook, etc.), we may receive your public profile information.
- Business Partners: Information from payment processors, analytics providers, and marketing partners.
2. How We Use Your Information
Service Delivery
To provide, maintain, and improve our Services, including creating and managing your digital business card.
Personalization
To customize your experience, recommend relevant businesses, and show personalized content.
Communication
To send service updates, security alerts and promotional materials, and respond to your inquiries. Push notifications with Bluetick news and promotions are sent only if you turn on "News & tips". Offers from businesses you follow come with the follow. You can turn each kind off in Settings › Notifications or in your phone’s settings.
Analytics
To analyze usage patterns, measure performance, and improve our Services.
Security
To detect, prevent, and address fraud, abuse, and security issues.
Legal Compliance
To comply with applicable laws, regulations, and legal processes.
3. How We Protect Your Data
We protect your personal information as follows:
Encryption
Your data is stored with our hosting and database providers, who encrypt it in transit (HTTPS).
Access Controls
Database rules limit who can read and change your data, by account and role.
4. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data ("Right to be Forgotten").
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Restrict Processing
Request limitation of how we use your data.
Right to Object
Object to processing based on legitimate interests or for marketing.
Right to Withdraw Consent
Withdraw previously given consent at any time.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze web traffic, and personalize services. For detailed information, please read our dedicated Cookie Policy.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Active accounts: Data retained while your account is active.
- Deleted accounts: Data deleted within 90 days, except where required by law.
- Transaction records: Retained for 7 years for legal/tax compliance.
- Analytics data: Anonymized and aggregated after 26 months.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by relevant authorities and Data Processing Agreements with all third-party processors in compliance with GDPR, CCPA, and applicable laws.
8. Children's Privacy
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with updated "Last Updated" date, sending email notifications to registered users, or displaying a notice in our app.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Bluetick Network LLP
Attn: Data Protection Officer
138 Atlanta Mall, Motavaracha
Surat - 394101
India
Contact Details
Email: [email protected]
Phone: +91 94286 32907
Response Time: Within 30 days