Refund Policy
Transparent policies for subscriptions, cancellations, and refunds
Quick Summary
Subscriptions
Pro-rated refunds within 7 days
Physical Cards
Returnable within 7 days if unused
Processing
5-10 business days
At Bluetick, we strive to provide exceptional service and value. We understand that sometimes things don't work out as planned, and we've created this refund policy to be fair and transparent.
1. Subscription Plans
Eligible for Refund
- ✓New subscriptions cancelled within 7 days of purchase
- ✓Technical issues preventing service usage that we cannot resolve
- ✓Duplicate charges or billing errors
- ✓Service significantly differs from advertised features
Not Eligible for Refund
- ✗Subscriptions after the 7-day refund period
- ✗Accounts terminated due to Terms of Service violations
- ✗Change of mind after significant use of premium features
- ✗Promotional or discounted subscriptions (unless defective)
- ✗Partial month refunds for mid-cycle cancellations
Refund Calculation
| Timeframe | Monthly Plan | Annual Plan |
|---|---|---|
| Within 24 hours | 100% refund | 100% refund |
| 1-3 days | 100% refund | 100% refund |
| 4-7 days | 75% refund | Pro-rated |
| After 7 days | No refund | No refund* |
* Annual plans may be eligible for pro-rated refunds in exceptional circumstances at our discretion.
2. Physical NFC Cards
Return Eligibility
Unopened/Unused Cards
Full refund if returned within 7 days of delivery, in original packaging
Defective Cards
Free replacement or full refund for manufacturing defects reported within 30 days
Non-Returnable
Custom-printed cards, activated cards, and cards damaged by the user
Return Process
Contact Us
Email support with order number
Get RMA
Receive return authorization
Ship Back
Use provided shipping label
Refund
Processed within 5-7 days
3. Cancellation Policy
3.1 How to Cancel
You can cancel your subscription at any time through:
- App Settings → Subscription → Cancel Plan
- Emailing [email protected] with your account email
- Contacting customer support via chat
3.2 What Happens After Cancellation
- Your subscription remains active until the end of your current billing period
- You retain access to all premium features during this time
- After expiration, your account reverts to the free tier
- Your data and profile are preserved; you can resubscribe anytime
3.3 Automatic Renewal
Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date. We send reminder emails 7 days and 1 day before renewal.
4. Refund Processing
Processing Times
- UPI1-3 business days
- Debit Card5-7 business days
- Credit Card5-10 business days
- Net Banking5-7 business days
- Wallet1-2 business days
Refund Method
Refunds are processed to the original payment method. We cannot issue refunds to a different account or method.
Note: Bank processing times vary. If you haven't received your refund after 10 business days, please contact your bank first, then reach out to us.
5. Special Circumstances
Service Outages
If Bluetick experiences extended downtime (more than 24 hours) affecting your ability to use the service, we may offer service credits or pro-rated refunds at our discretion.
Disputed Charges
If you believe you were charged incorrectly, contact us within 60 days of the charge. We will investigate and resolve billing discrepancies promptly.
Fraud Protection
If your account was compromised and unauthorized purchases were made, contact us immediately. We work with payment providers to resolve fraudulent charges.
Regional Requirements
Some jurisdictions have specific consumer protection laws that may provide additional refund rights. We honor all legally required refund obligations.
6. How to Request a Refund
To request a refund, please include the following information:
7. Contact Us
Questions about refunds? Our support team is here to help.
Billing Support
Email: [email protected]
WhatsApp: +91 94286 32907
Response Time
We aim to respond to all refund requests within 24-48 hours during business days.