Support

What to include

• The email address or phone number you sign in with.
• The link to your card or page, for example bluetick.cards/your-name.
• What you were doing, what happened, and a screenshot if you can.

Delete your account

1. If you have Bluetick Premium, cancel it first in your App Store or Google Play account. Deleting your account does not cancel the store subscription.
2. If you own a business on Bluetick, delete it next: open each of your business cards and choose “Delete this card”.
3. In the Bluetick app, open Settings, then Account & Data, and choose to delete your account permanently.

If it does not work, email us from the address you signed up with and we will help.

Bluetick Premium billing

Premium is a subscription you buy in the app through the App Store or Google Play. You manage or cancel it in your App Store or Google Play account, and refunds for it are handled by Apple or Google. See Pricing for what Premium includes.

Event tickets

Your tickets are in the app and at bluetick.cards under your account. For a question about an event, or a ticket refund, contact its organiser first. If you cannot reach them, email us the event link.

Report a page

If a page on Bluetick is fake, wrong or harmful, email us its link and tell us what is wrong.

More answers in Help.